Last updated: June 2026
These Terms & Conditions apply to all purchases made from The Floral Studio by Briony, whether online, by telephone, by email or in person.
The Floral Studio by Briony
7 Church Street
Calne
Wiltshire
SN11 0HU
Telephone: 01249 811063
Email: hello@
Orders are accepted subject to availability.
An order is confirmed once payment has been successfully received unless alternative arrangements have been agreed.
We reserve the right to refuse or cancel an order if:
Products or materials become unavailable.
A pricing error has occurred.
Payment cannot be authorised.
Fraudulent activity is suspected.
All prices are shown in Pounds Sterling (£).
The Floral Studio by Briony is not currently VAT registered. VAT is therefore not charged on any products or services.
Delivery charges are displayed separately during checkout where applicable.
Prices may change without notice, however confirmed orders will always be honoured at the price paid.
Payment is normally required in full before flowers are prepared or goods are supplied.
Payments made through our website are processed securely using trusted payment providers. We do not store your payment card details.
Every bouquet is individually designed using the freshest seasonal flowers available at the time of your order.
Our Floral Wizard collections are based around colour palettes, mood and style rather than specific flower varieties. The illustrations and descriptions on our website represent the overall character and aesthetic of your chosen bouquet, while the exact flowers used will vary according to seasonality, quality and availability.
This means every bouquet is unique, whilst remaining true to the colour palette, feeling and style you have selected.
For weddings and funerals, if a particular flower becomes unavailable due to seasonal conditions or supplier shortages, we will discuss suitable alternatives with you wherever reasonably possible before making any substitutions.
If there are any issues at all regarding wedding or event flowers this must be addressed within 2 hours of delivery or as soon as possible. Issues raised after the event leaves no room to change or fix things.
Every bouquet is individually handcrafted in our studio.
Flowers are natural products and may vary in colour, scent, size, shape and stage of opening. These natural variations are part of their beauty and should not be considered faults.
To help your flowers last as long as possible, please follow any care instructions provided. Let me know as soon as possible if there are any problems or concerns so I can resolve them for you.
We currently deliver within approximately a 10-mile radius of our studio.
Deliveries are usually made between 11:00am and 1:00pm, although they may arrive anytime between 8:00am and 6:00pm, depending on our delivery route and workload.
Whilst we always do our very best to deliver on your chosen date, exact delivery times cannot be guaranteed.
If the recipient is unavailable, we will endeavour to:
Leave the flowers in a safe place where appropriate.
Leave them with a neighbour.
Take a photograph of where the flowers have been left.
Leave a calling card explaining where the flowers have been placed.
If we are unable to leave the flowers safely due to weather, security or access restrictions, we may arrange redelivery or collection. Additional delivery charges may apply in these circumstances.
Customers are responsible for ensuring all delivery information is accurate. We cannot accept responsibility for delays or failed deliveries resulting from incorrect information being supplied.
Orders may be collected during our published opening hours unless alternative arrangements have been agreed.
Responsibility for the flowers or goods transfers to the customer once the order has been collected.
Wedding flowers are individually designed for each couple using carefully selected seasonal flowers.
A booking is confirmed once the agreed booking fee has been received.
Final balances must be paid by the date stated on your quotation.
Should seasonal availability or flower quality make changes necessary, suitable alternatives will always be discussed with you wherever reasonably possible.
You may cancel a Wedding booking up to two weeks before the event date. In this case, the booking fee/deposit is non-refundable, but no further balance will normally be payable unless flowers or materials have already been purchased specifically for your wedding. In all cases a fair resolution for both parties is my main concern.
Wedding Insurance is strongly recommended to protect yourself on such an important and expensive occasion.
Customers are responsible for supplying accurate funeral information, including:
Funeral date and time
Funeral director
Delivery address
Any special delivery instructions
We cannot accept responsibility for delays caused by incorrect information supplied by the customer.
As funeral flowers are prepared specifically for each tribute, cancellations may incur charges. Where a funeral order is cancelled, up to 50% of the order value may be retained to cover flowers and materials already purchased.
Standard bouquet and gift orders may be cancelled before preparation begins. If your flowers have already been prepared or dispatched, cancellation may no longer be possible due to the perishable nature of the products.
Wedding and funeral orders are subject to the cancellation terms outlined above.
If you need to amend or cancel an order, please contact us as soon as possible and we will always do our best to help.
Fresh flowers are exempt from the standard 14-day cooling-off period under the Consumer Contracts Regulations because they are perishable goods.
If you are unhappy with your flowers for any reason, please contact us within 24 hours of delivery or collection, ideally including photographs where appropriate. We will always do our best to resolve the matter fairly and promptly.
Where appropriate, we may offer:
A replacement
A partial refund
A full refund
Unused, non-perishable gift items may be returned or exchanged within 14 days of purchase, provided they are in their original condition and accompanied by proof of purchase.
Nothing within these Terms affects your statutory rights under the Consumer Rights Act 2015.
Gift vouchers:
Cannot be exchanged for cash.
Must be redeemed before any expiry date shown.
Cannot normally be replaced if lost or stolen.
Some flowers, foliage and plants may produce pollen or may not be suitable for households with pets.
If you have any known allergies or specific concerns, please let us know when placing your order and we will always do our best to advise or accommodate where possible.
We shall not be responsible for delays or failure to fulfil an order where circumstances beyond our reasonable control prevent us from doing so. This includes, but is not limited to, severe weather, road closures, supplier shortages, strikes, natural disasters or other unforeseen events.
Nothing within these Terms excludes or limits any rights you are entitled to under UK consumer law.
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes shall be subject to the jurisdiction of the courts of England and Wales.
The Floral Studio by Briony
7 Church Street
Calne
Wiltshire
SN11 0HU
01249 811063
A small studio rooted in seasonal flowers, natural textures and thoughtful design.
Each arrangement is created with care, shaped by experience and a quiet love of the craft.
